If your Samsung TV remote is not working, there are several troubleshooting methods you can use to try and fix the problem.
Before you begin, make sure the batteries in the remote are not dead or low, as this can easily be a simple solution to your issue.
After that, you can check the power cord, TV ports, and the remote’s connection to see if anything needs to be adjusted.
We’ll cover all these steps (and more!) in detail here…
Samsung TV Remote Not Working
Check The Batteries
We have to get the most obvious one out of the way…
If your Samsung TV remote is not working, the first thing to do is to check the remote control batteries.
Make sure that the batteries that you are using are new and of the same type: either AA or AAA size.
It could also be helpful to remove them from the remote control and carefully reinsert them again, making sure that they fit securely in their designated compartments.
If you have confirmed that the battery type and placement is correct, then it may be worth testing a different pair of batteries if you have some available.
If this does not resolve your problem, you may need to purchase a replacement Samsung remote control, as it could be an issue with the device itself.
It is also recommended to make sure that there are no obstructions between your Samsung TV and its remote sensor; objects such as furniture or curtains can act as barriers and can affect sending commands from your remotes’ signal.
You should consider having a 3-5 foot gap between these items and your TV to ensure an effective transmission rate.
Check If The TV Is On
Before attempting any troubleshooting steps for a Samsung TV remote that is not working, ensure that the TV itself is turned on. The remote should be within range of the TV and the batteries should have been recently replaced.
If you are using an HDMI cable to connect a device to your TV, check that both ends are securely connected. It is possible that if the cable has become loose, it could be affecting how the remote functions.
Finally, run a quick test by turning off the power of all connected devices and turning them back on one at a time. This can help determine which device may be causing interference with the remote’s signal.
Check If The Remote Is In The Correct Mode
Ensure that the remote and the Television are in the same mode and paired. Different Samsung remotes are programmed to work with different models of Samsung TVs.
To check your remote control is programmed correctly and is in the right mode to control your TV, press the ‘Source’ button in the top (Left) hand side corner of your remote.
When you press this, a rainbow display will appear on-screen indicating that it is set to control volume, change channels etc.
If you don’t see a rainbow display on the tv screen after pressing ‘Source’ then consult your user manual for instructions on how to reprogramme your remote for your TV model.
Alternatively, you can re-establish the connection between your TV and remote control by pressing the return and power buttons simultaneously.
Make sure to press them for a few seconds until the tv and remote sync up again.
Check The Remote Is Charged
There are a couple of ways of checking if your Samsung remote is charged, all dependent on the model you have.
One quick and easy way is checking the LED indicator light on the front of the remote. The color of the LED light will vary depending on the remote, but typically it will be red when it’s charging and green when it’s fully charged.
Make sure to fully charge the remote before attempting to the troubleshooting steps in this guide.
You can also check the On-Screen Displau. Some Samusung TV’s have an on-screen display that shows the battery level of the remote when you press Menu – System (or Settings) – Remote Control (or Battery.)
Check If There Is Any Physical Damage To The Remote
Check the Samsung remote control for any signs of physical damage that may indicate it needs to be replaced.
Inspect the buttons, battery connectors, and back cover screws for any obvious breaks or defects.
If there is any physical damage to the remote, it may just be best to replace the remote completely. .
Verify that no wires coming from or going into your Samsung TV have become disconnected by unplugging from both ends, inspecting each end and re-connecting all cables according to manufacturer instructions.
Try pressing different buttons on your Samsung TV remote; if some of the keys perform their designated functions when pressed (such as turning up/down the volume), then this indicates that only some components of your remote control are not working which could point towards a low battery problem instead of a permanent failure that would require repair or replacement.
Software Issues
If your Samsung TV remote isn’t working properly, it can be due to some kind of software issue.
Sometimes the remote is having a hard time connecting with the Samsung TV. It’s important to understand the software issue causing the problem in order to find a solution.
Here’s how to check and fix any software problems that could be occurring…
Check The Software Version
If your remote control isn’t working properly, the first step is to check the software version your Samsung TV is running.
You can check this by looking through the TV’s Network menu on the right side of the Home page.
The current software version and other information related to it will be displayed. If an update or new version of software is available, you must install it before continuing with troubleshooting.
The update may take several minutes, depending on your TV model and network speed. Once it’s complete, restart your television set and try using the remote again.
If after performing the software update your remote still does not work, you could be having a hardware issue that requires replacing or repairing a component in your Samsung TV set.
Check If The Remote Is Compatible With The TV
If it’s a new remote control, you’ll want to check that it is actually compatible with your TV. The type of remote you have depends on the model and age of your TV.
To check compatibility:
• Look for a label or text on the back of the Samsung TV remote where it lists compatible device models.
• Download and install the Samsung SmartView app onto your smartphone (iOS or Android). This app will allow you to control your TV within the same range as a regular remote by connecting over WiFi or Bluetooth.
• Check if there is an update available in SmartThings or Message Center. If a new firmware update is available, it might fix problems related to the remote not working properly on Samsung TVs.
If you’ve confirmed that your remote is compatible with the TV, but still have issues, then there are a few possible solutions worth trying:
• Try replacing batteries in both the main unit (the handset) and smaller controllers, which include voice-activated remotes or other types of motion-sensing remotes such as those included with smart home hubs like Alexa/Google Home.
• Check if there’s something blocking the infra-red adapter cable on either side, such as a protective cover over part of the button area or smudges on either side preventing communication between CPUs (which can be cleaned off with cotton swabs and sometimes rubbing alcohol)
• Test all functions by pressing buttons like voice/power/sound volume while pointing towards sensors at different distances away from each other. Be sure to remove any foreign objects like gloves from between fingers/covering surface area too!
Check If The TV Is Connected To The Internet
If your Samsung TV remote is still not working, the next step in troubleshooting this issue is to check and make sure your TV is connected to the internet.
You can determine if your TV has an active connection by looking at the settings menu on your television.
Try connecting your TV to a different WiFi network or using an Ethernet cable instead of depending solely on a wireless connection.
Sometimes, switching networks solves the problem, even if you can connect to other devices without any issues.
Also, try going into the System settings on your Samsung device and making sure that software updates are set to run automatically.
Any pending updates should be installed to ensure that all features are working properly. Check for any system-wide updates available in the main settings menu as well, which could potentially resolve any software-related issues with a Samsung remote control.
Resetting The Remote
Resetting a Samsung TV remote is a simple thing that can fix many small issues when your remote stops working.
As we’ve seen, there can be a few possible causes for the remote to stop working, so it’s important to try resetting it before seeking outside help or buying a new one.
Reset The Remote Using The Factory Reset Option
When troubleshooting a Samsung TV remote, resetting the remote using the factory reset option is often an effective solution.
This will reset any programming information that has been saved, such as volume and channel settings.
In order to factory reset, you will need to access the menu on your Samsung TV’s remote. Start by pressing the Menu button on your remote and navigating to System > Support > Self Diagnosis > Reset.
At this point, select Factory Reset and press Enter. You may be prompted to enter a password or enter 00000 if no password has been set up before.
Once completed properly, you should be able to re-program your remote and start using it again with your Samsung TV as usual.
It’s important to note that utilizing this factory reset option will erase all settings stored in your television along with any preset favorites, reminders, or audio settings you have set up previously.
If this sounds like too drastic of a measure for you, you may want to consider trying some other troubleshooting methods before completing the factory reset process on your Samsung TV Remote.
Reset The Remote Using A Pin
This method works especially well when you do not have a spare remote to replace the old one with. All you need is a paper clip or safety pin, as well as some patience.
To reset, begin by turning off the power to the television and disconnecting it from any external device.
Open up the battery compartment at the back of your Samsung remote and remove its batteries.
Now take a flat-head instrument (like a paperclip or safety pin) and insert it into the small hole that can be found on one side of the compartment.
Press this reset button for about three seconds before releasing it and reinserting your batteries into the remote’s battery compartment again.
Finally, reconnect your television to power, switch it on, and grab a couch cushion; you’re ready to start controlling your Samsung TV as if nothing ever happened!
Contacting Customer Service
If you are still having trouble with your smart remote, then you should contact customer service for assistance. They can help troubleshoot the issue and provide helpful advice if your remote fails to work and you want to cover all your bases before purchasing a new one.
Contact Samsung Customer Service
You can contact Samsung customer service for troubleshooting and repair assistance, even regarding your remote.
There are several ways to get in touch with the customer service department, such as using the online ticket system, calling directly, or using a smartphone application.
Using the online ticket system is one of the easiest ways to contact customer service and can be done by visiting Samsung’s website. You should then select “Support” on the main page and enter your model number in the search bar.
From there you will be able to find detailed instructions on how to contact customer service regarding your specific product.
You can also call directly with an automated system or with a live customer support representative. In order to do this, simply dial 1-800-SAMSUNG and follow the prompts for assistance from a representative.
Last but not least, there is an app available on both Google Play and Apple Stores called “Samsung TV Remote” which allows you to easily connect your device with a smartphone in order to control it.
The main ways of getting in contact with Samsung customer support are:
-Phone: Call 1-800-SAMSUNG (1-800-726-7864) and speak to one of our representatives who can help with any questions or concerns.
-Online Chat: Visit Samsung’s Contact Us page to connect with a live customer services representative via online chat.
-Email: Send an email describing the problem with your remote along with any relevant information such as model number and serial number to the support center at [email protected]. Our representatives will be able to assist you and provide further instructions on how to receive a replacement remote if needed.
-Online Form: Fill out our online form at www.SamsungSupportForm.com and enter your contact information, serial number, and product information in the appropriate fields of the form. Once we receive your request, we will then be able to send out a replacement remote for you at no additional cost if needed.
If none of these methods work for you, then it may be time to take it into a repair shop or consider purchasing a new device altogether.
Frequently Asked Questions
Q1: How do I reset my Samsung TV remote?
A1: To reset your Samsung TV remote, press and hold the ‘Return’ and ‘Play/Pause’ buttons simultaneously for 3 seconds. This should reset the remote and allow it to connect to your TV again.
Q2: What do I do if my Samsung TV remote won’t work?
A2: If your Samsung TV remote won’t work, you should first check the batteries to ensure they are properly installed. If the remote batteries are fine, try resetting the remote by pressing and holding the ‘Return’ and ‘Play/Pause’ buttons simultaneously for 3 seconds. If this doesn’t work, you may need to replace the remote.
Q3: What can I do if my Samsung TV remote is not responding?
A3: If your Samsung TV remote is not responding, try replacing them with new batteries. If this doesn’t work, try resetting the remote by pressing and holding the ‘Return’ and ‘Play/Pause’ buttons simultaneously for 3 seconds. If this still doesn’t work, you may need to replace the remote.
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